terms-conditions

1. In General

Promotions and special offers on the Duffermenswear Website is strictly allocated to the website only and these are not available to in any of the retail outlets.

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

2. Privacy Policy

3. Duffer menswear online Community Areas

- Registration duffer menswear will reserve the right to cancel any misuse of offers and membership without notice.

4. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our delivery charges notice for further information.
In order to contract with DUFFER MENSWEAR ONLINE you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. DUFFER MENSWEAR ONLINE retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be DUFFER MENSWEAR ONLINE ADMIN or may in some cases be a third party. Where a contract is made with a third party DUFFER MENSWEAR ONLINE is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will only be a confirmation. We will send you another email on despatch of your order and that email will consist of what will be in that delivery to you. If there are items you have ordered are not on the despatch email due to availability we will contact you to let you the status of that particular item(s)
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
(c) Payment
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted, the payment will only be processed for items that have been ordered.
(d) Discount Codes
(i) Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
(ii) Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
(e) DUFFER MENSWEAR  Gift Vouchers
(i) Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by, they are usually valid for upto 1 year DUFFER MENSWEAR ONLINE has the right to change the validity in extreme cases maybe shorter or longer.
(ii) We’re afraid we can’t accept any responsibility for stolen or deleted gift vouchers.
(iii) We’ll despatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused.
(iv) If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect.
In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
(vi) Under no circumstances DUFFER MENSWEAR ONLINE will be issuing refunds on gift vouchers
(vii) As you’d expect, we reserve the right to vary these terms and conditions.

5. Refunds, Exchanges and Cancellations...and how?

(a) REFUNDS & EXCHANGES

Please note: The following guidelines must be adhered to to excercise the right to exchange/return items ordered from us: All returned items must be received by us within 7 days of receipt of your goods.
IMPORTANT :The buyer must contact the seller before sending anything back
Returned items must be undamaged in their original packaging with all labels, tags, barcodes still attached. IMPORTANT: The original packaging must be undamaged and unmarked.
Please do not write on boxed item packaging. All items must be returned unworn with no evidence of scented deodorants or aftershaves.
All items will be checked on return by our Quality Control dept. If the Goods returned are not in a fully saleable condition or the packaging is damaged the Company reserves the right to refuse a exchange or refund.
Post and packaging costs are at the Buyer’s expense and are non-­‐refundable.
Please note that we advise that ALL Returned goods should be sent by recorded delivery and the relevant insurance cover undertaken to cover yourselves against non delivery by your chosen courier.
Refunds will be processed on recipt of returned item, Exchange for different sizes
IMPORTANT : The buyer must contact the seller before sending anything back.
Please return the item/s back to us using the address on the invoice enclosed in your parcel.
Please state on the bottom of the invoice the size of the replacement you require.
When we receive the item/s to be exchanged, we will process them as soon as possible and send them out to you.
The buyer may be liable for cost of re-delivery dependant upon the circumstances of exchange.

RETURNS ADDRESS

DUFFER MENSWEAR ONLINE

FLOOR 3

9 FISHERGATE

PRESTON

PR1 3NN

This does not affect your statuary rights
(c) CANCELLATION
Please be advised all orders can only be cancelled via emailing us at info@duffermenswearonline.co.uk . Then we will email you confirmation of cancellation. All orders can only be cancelled within seven (7) days of placing the order. If in any case the product has been despatched then this will be returned at cost to yourself the customer. This does not affect your statuary rights.
(d) DELIVERY
All goods in stock will be delivered within 1-3 working days as long as it ordered before the cut off point of 1pm Monday to Thursday, orders placed on friday will be delivered on Monday. subject to stock availability
(e) SPECIAL DELIVERIES
Saturday AM and recorded delivery will come at extra cost please email us to find out more at info@duffermenswearonline.co.uk

If Things Go Wrong

We warrant that the Goods which we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

 If you return Goods to Us for a reason other than if You change Your mind, We will inspect the Goods and either replace them or refund the full purchase price for Goods which We reasonably accept are defective or faulty or which are otherwise not in accordance with the Contract. This is subject to you returning the Goods to Us within a period of 14 (fourteen) days from delivery where you believe they are faulty for any reason. This is known as the "Warranty Period"

 We will replace the Goods or refund you provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, your negligence or if You fail to follow product instructions or if the Goods have been misused, altered or repaired without Our approval. Any refund will also include any delivery charges which you have paid and Your cost of returning the Goods to Us. If We do not find any fault or defect then Your cancellation and refund rights are limited to those set out also in the above paragraphs, although this does not affect your statutory rights. If you believe that Goods have a defect then you should not make any further use of them before returning them to Us. After the Warranty Period, refunds and exchanges shall be at Our discretion except that Your statutory rights are not affected. These are your rights granted by law and which cannot be changed by us.

return the Goods in an unused condition to Us (by courier or recorded delivery please,) to the address on invoice or if you have paid using a credit or debit card you can return the Goods in an unused condition to any Duffer Menswear store together with the dispatch or delivery note as proof of purchase.

 We will aim to process your refund or replace the Goods as soon as possible but will do so within 30 (thirty) days of you returning the Goods to Us. If you have paid using a credit or debit card and if you choose to return Goods to one of our stores within the Warranty Period, any refund or replacement due will be made at that time except that any delivery charge refunds which are due will be processed separately. Please contact us at info@duffermenswear.co.uk for delivery charge refunds.

 Finally, whenever You return Goods to Us either because You believe they are faulty or because You change Your mind, We ask that Goods are returned to Us, either by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods which are lost or damaged

 

6. Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law DUFFER MENSWEAR ONLINE and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect DUFFER MENSWEAR ONLINE liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

7. Linking to this Website

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

8. Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with DUFFER MENSWEAR ONLINE and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to DUFFER MENSWEAR ONLINE

9. DUFFER MENSWEAR ONLINE in accordance with the retail outlets

DUFFER MENSWEAR ONLINE is separate entity to the retail outlets. We advise you do not go to the stores with any purchases or enquiries they will only give you an email address info@duffermenswearonline.co.uk we will respond to all emails within 48 hours hope this is of no inconvenience to you.


10. Variation

DUFFER MENSWEAR ONLINE shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.  Rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

11. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Email info@duffermenswearonline.co.uk and title your email "complaint" or "comment"

12. Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

13. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and duffer menswear online. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of duffer menswear online.

14. Ethical Sourcing Policy

As a reputable and trusted business committed to offering its customers high quality products, duffer menswear online recognizes its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment